Changing the world of pet food for good
We’re Tails.com, a dog food subscription company with a big difference. We create truly tailored food for each and every dog we serve. We start by asking people a few simple questions about their dog. Then we use that information to create their dog’s unique Tails.com recipe – so their dog gets exactly the nutrition they need, in the taste they love, delivered to their door every month. It’s clever stuff.

We’ve got bold plans. Having created an entirely new category in pet food, we’re now scaling fast in the UK and Europe – backed by Purina, one of the world’s largest pet food companies. You’ll join a bunch of smart people working towards the same goals – and a bunch of smart-ish dogs, all working on their own thing.

Together, we’ll change the world of pet food for good.

Setting us up for success
IT at Tails.com is currently managed by several internal staff with support from an outsourced service provider. As we scale we want to centralise our IT capability and make it fit for the next phase in our growth.

Key in ensuring we can deliver on our mission are Google Workspace, which we use for productivity software, and the Cisco Meraki networks which are in use at our three factories in Hounslow, Slough and Amstelveen and main office in Richmond. In addition, we make use of many other tools, services and platforms across our 300+ strong team.

There is a requirement to reimagine and develop all of our systems, to give us the best possible platform to grow our business further.

Build our brand
We’re building an international brand, fast. We set ambitious goals. We challenge and support each other in equal measure. At the pace we’re moving, we prefer to test ideas and learn quickly rather than spend months building a business case. That means we celebrate when things go right, and we learn when things go wrong.

Sound like a team you want to join? Here’s how you’ll make a difference:

The role
We’re looking for an experienced IT professional to take ownership of our whole estate and take it to the next level.

You will be responsible for:

• Owning every aspect of our IT from our physical networking to the various cloud services we rely on every day.
• Managing the relationship with our managed service provider who provide day-to-day support for our employees and provide many of our devices.
• Procuring and implementing systems like endpoint management that will scale with the business and enable us to improve the reliability and security of the infrastructure we rely on every day.
• Work with our Security Champions to build new processes which will enhance the security of everyone at Tails.com.
• Collaborating with leaders from across the business to ensure that we make the right decisions to support everyone.

The skills you’ll bring:

• A deep understanding of what good IT systems look like for a business of our size.
  Experience managing enterprise physical networks such as those at our factory and office locations.
• The drive and ability to take major projects from idea to a complete rollout across all our sites and devices.
• A passion for driving progress and delivering a great quality of service for our users.

What's in it for you?

• Competitive salary, reviewed annually
• Annual bonus, based on company performance
• Flexible core hours, giving you true work life balance
• Hybrid working to ensure this role works for you
• 25 days of holiday (excluding bank holidays) which increases over time to a max of 27 days
• 9/10 day working week to enhance your wellbeing without a reduction in pay and leave allowance
• Optional 5 days unpaid leave and 1 paid volunteer day each year
• When you need a change of scenery, you can work from abroad 2 weeks every 6 months
• Health insurance for you, paid by Tails.com
• Extended maternity, paternity, shared parental and adoption pay. 6 months at 70% pay
• Flexible paid care leave to support immediate dependants, people close to you and pets
• An external financial coach to support a range of topics - debt management, savings and investments
• In house L&D team, with access to year round courses to help drive your development
• 50% discount on all Tails.com and 40% on Republic of Cats products
• Discounted gym membership

What’s next?
If this sounds like it matches your experience and what you’d love to do, we can’t wait to hear from you! If you’re unsure whether you fit our criteria exactly, please get in touch anyway. And because we believe that diverse teams perform better, we’d especially love to hear from you if you’re from an under-represented demographic.

Here’s a taster of how our recruitment process works:

1. Once you have applied your CV will be reviewed by the Lead Cloud Infrastructure Engineer.
2. If selected, you will then have an initial video call with the Lead Cloud Infrastructure Engineer for 30 minutes to understand more about your skills and experience.
3. If successful, you will be invited back for a 1 hour long video call technical interview, with members of the Cloud Infrastructure team and the wider business.
4. The final stage is a video call with our CTOO or the Head of Software Engineering for 30 minutes.

Our Commitment
We’re proud to be an active equal opportunity employer. We want to give everyone a fair chance to join us in changing the world of pet food for good. We do this by conducting a structured recruitment process for all candidates, as well as actively promoting our roles to communities that are under-represented at Tails.com.

During your interview process you’ll meet some of our team with varying levels of responsibility and experience. We want to give every candidate a fair interview process and if you need any reasonable adjustments made, please let us know.