Changing the world of pet food for good

We’re Tails.com, a dog food subscription company with a big difference. We create truly tailored food for each and every dog we serve. We start by asking people a few simple questions about their dog. Then we use that information to create their dog’s unique Tails.com recipe – so their dog gets exactly the nutrition they need, in the taste they love, delivered to their door every month. It’s clever stuff.

We’ve got ambitious plans. Having created an entirely new category in pet food, we’re now scaling fast in the UK and Europe – backed by Purina, one of the world’s largest pet food companies. You’ll join a bunch of smart people working towards the same goals – and a bunch of smart-ish dogs, all working on their own thing.

Together, we’ll change the world of pet food for good.

Product Management at Tails.com

We work in highly collaborative cross-functional squads, bringing together engineers, designers, delivery managers, researchers, data analysts and whoever else we need to get the work done. We’re curious. We juggle many things at once. We balance a customer mindset with a commercial one, always looking for results. To really thrive here you’ll be open to feedback, eager to learn, and quick to adapt.

The role

You will be responsible for:

• Leading, mentoring, inspiring and building Product Management into a high-performing team within the business
• Owning the overall product vision and strategy as aligned to the company strategy
• Setting product management best practice for test and learn, communication, stakeholder and customer engagement, analytics, product and service discovery and other product management functions as necessary
• Ensuring products and services are successfully delivered, from ideation through launch, and post-launch iteration and improvement
• Collaborating closely with Leadership to build a product roadmap that balances customer and business needs
• Actively partnering with senior management across Design & Engineering teams, and other areas of the business where relevant, building effective relationships to enable impact and successful delivery of our products and services
• Building, owning & driving a culture of accountability, with clear metric ownership and reporting relevant to different stakeholder types across the business
• Participating in assessment of strategic and large-scale projects, bringing your knowledge and experience of product management, roadmaps, team capacity and capability expertise to help shape and inform prioritisation, business and customer needs

Must-haves:

• Experience as a Head of Product or Lead PM including evidence of building, leading and developing teams of SPMs and PMs and leading cross-functional teams
• Demonstrated ability to define and deliver product roadmaps, aligned to business strategy, and that meet customer and commercial goals
• Proven experience in applying product management techniques and principles to translate ambiguous or complex problems or needs into defined opportunities with goals, plans and impact, including the ability to influence goal-setting in other teams
• Deep understanding of and passion for delivering impactful, commercially viable digital and omnichannel customer experiences
• The ability to work in an organisation that believes in continuous improvement not only of its products and services but of how it works, functions, operates and delivers those products and services to its customers
• The ability to stretch from engaging with commercial and organisational strategy to ensuring efficient delivery and continuous improvement of quality products and services for our customers

Nice-to-haves:

• Experience working in a subscription-based company, ideally with physical product development as part of the products and services it delivers to its customers
  Experience working in the pet or nutrition industry
• Experience of working with product personalisation and understanding of the unique and differentiated needs of customers
• Experience in delivering products and services to different countries and cultures, and the necessity for understanding different levels and types of localisation needs of those customers

What's in it for you?

• Competitive salary, reviewed annually
• Annual bonus, based on company performance
• Flexible core hours, giving you true work life balance
• Hybrid working pattern (min 2 days per week in our Richmond office)
• 25 days of holiday (excluding bank holidays) which increases over time to a max of 27 days
• Plus we work a 9 day fortnight - that means every other Friday off to enhance your wellbeing without a reduction in pay or leave allowance
• Optional 5 days unpaid leave and 1 paid volunteer day each year
• When you need a change of scenery, you can work from abroad 2 weeks every 6 months
• Health insurance for you, paid by Tails.com and discounted gym membership
• Extended maternity, shared parental and adoption pay. Up to 6 months at 70% pay, linked to statutory parental pay
• Flexible paid care leave to support immediate dependents, people close to you and pets
• An external financial coach to support a range of topics - debt management, savings and investments
• In house L&D team, with access to year round courses to help drive your development
• 50% discount on all Tails.com

Our commitment

We’re proud to be an active equal opportunity employer. We want to give everyone a fair chance to join us in changing the world of pet food for good. We do this by conducting a structured recruitment process for all candidates, as well as actively promoting our roles to communities that are under-represented at Tails.com.

During your interview process you’ll meet some of our team with varying levels of responsibility and experience. We want to give every candidate a fair interview process and if you need any reasonable adjustments made, please let us know.

We are only able to consider UK residents who are eligible to work in the UK without requiring sponsorship.