Tails.com DevOps & Infrastructure Lead, driving innovation and operational excellence whilst enhancing cyber security and resilience.

Changing the world of pet food for good
We’re Tails.com, a dog food subscription company with a big difference. We create truly tailored food for each and every dog we serve. We start by asking people a few simple questions about their dog. Then we use that information to create their dog’s unique Tails.com recipe – so their dog gets exactly the nutrition they need, in the taste they love, delivered to their door every month. It’s clever stuff.

We’ve got bold plans. Having created an entirely new category in pet food, we’re now scaling fast in the UK and Europe – backed by Purina, one of the world’s largest pet food companies. You’ll join a bunch of smart people working towards the same goals – and a bunch of smart-ish dogs, all working on their own thing.

Together, we’ll change the world of pet food for good.

Our Devops and Infrastructure team
The Devops & Infrastructure team is a dynamic, fast-paced team which looks after everything from our large AWS cloud platform, through to the geographically diverse physical infrastructure such as WiFi, Firewalls, WANs etc.

Build our brand
We’re building an international brand, fast. We set ambitious goals. We challenge and support each other in equal measure. At the pace we’re moving, we prefer to test ideas and learn quickly rather than spend months building a business case. That means we celebrate when things go right, and we learn when things go wrong.

Sound like a team you want to join? Here’s how you’ll make a difference:

The role
This hybrid role for DevOps & Infrastructure Lead role is critical in driving the evolution of Tails.com’s technology landscape whilst ensuring the smooth and reliable operation of IT systems.

We’re seeking an enthusiastic, hands-on technical leader with a visionary approach to delivering innovation, implementing technical and operational enhancements, and fostering an energetic, high-performing team culture that delivers excellence.

Through effective leadership, collaborating with cross-functional teams and vendors, your role and your team ensure that technology remains a key business enabler.

With a focus on delivery strategy, team development, and technical excellence, you will lead initiatives that enhance security, reliability, scalability, and efficiency across the organisation’s technology landscape whilst maintaining strong alignment with business objectives.

Key Responsibilities:

Devops, Infrastructure and Service Management:

• On-Prem and Cloud infrastructure, networks, storage, data.
• Establish, monitor, and report on KPIs covering resilience, security and compliance.
• Implement and enhance industry standard cyber security measures and practices.
• Ongoing adoption of incident, problem, and change management processes.
• Ensure compliance with SLAs for internal teams and external vendors.
• Develop and document operational policies, procedures, and best practices.
• Establish and optimise comprehensive backup and disaster recovery strategies.
• Manage relationships with technology vendors, service providers, and contractors.

Leadership & Team Management:

• Lead, mentor, and develop IT Operations, Devops and Cyber teams.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Engage senior management to align technology, business strategy and objectives.
• Manage technology-related projects and promote clear stakeholder communication.

Skills and Qualifications:

• Bachelor’s degree in Information Technology, Computer Science or equivalent.
  Technical Leadership experience.
• 5+ years of experience in infrastructure and devops.
• Solid understanding of cybersecurity principles and compliance requirements.
• Strong, working experience of DevOps practices and tools.
• Working knowledge of cyber & compliance principles and practices.
• Familiarity with IT service management (ITSM) frameworks.
• Strong working knowledge of IT infrastructure, networks, cloud and storage systems.
• Experience in managing enterprise-level systems and platforms.

What's in it for you?

• Competitive salary, reviewed annually
• Annual bonus, based on company performance
• Flexible core hours, giving you true work life balance
• Hybrid role to ensure this role works for you
• 25 days of holiday (excluding bank holidays) which increases over time to a max of 27 days
• 9/10 day working week to enhance your wellbeing without a reduction in pay and leave allowance
• Optional 5 days unpaid leave and 1 paid volunteer day each year
• When you need a change of scenery, you can work from abroad 2 weeks every 6 months
• Health insurance for you, paid by Tails.com
• Extended maternity, paternity, shared parental and adoption pay. 6 months at 70% pay
• Flexible paid care leave to support immediate dependants, people close to you and pets
• In house L&D team, with access to year round courses to help drive your development
• 50% discount on all Tails.com
• Discounted gym membership

What’s next?
If this sounds like it matches your experience and what you’d love to do, we can’t wait to hear from you! If you’re unsure whether you fit our criteria exactly, please get in touch anyway. And because we believe that diverse teams perform better, we’d especially love to hear from you if you’re from an under-represented demographic.

Here’s a taster of how our recruitment process works:

1. Once you have applied, your CV will be reviewed by the Hiring Manager.
2. If selected, you will then have a call with Talent Acquisition to understand more about your skills and experience (15 - 30 mins).
3. Should you be successful, the next stage will be a video call and short technical test with the Hiring Manager (60 mins).
4. The final stage is a video call with our Technology Director (30 mins).

Our Commitment
We’re proud to be an active equal-opportunity employer. We want to give everyone a fair chance to join us in changing the world of pet food for good. We do this by conducting a structured recruitment process for all candidates, as well as actively promoting our roles to communities that are under-represented at Tails.com.

During your interview process you’ll meet some of our team with varying levels of responsibility and experience. We want to give every candidate a fair interview process and if you need any reasonable adjustments made, please let us know.