Changing the world of pet food for good

We’re Tails.com, a dog food subscription company with a big difference. We create truly tailored food for each and every dog we serve. We start by asking people a few simple questions about their dog. Then we use that information to create their dog’s unique Tails.com recipe – so their dog gets exactly the nutrition they need, in the taste they love, delivered to their door every month. It’s clever stuff.

We’ve got bold plans. Having created an entirely new category in pet food, we’re now scaling fast in the UK and Europe – backed by Purina, one of the world’s largest pet food companies. You’ll join a bunch of smart people working towards the same goals – and a bunch of smart-ish dogs, all working on their own thing.

Together, we’ll change the world of pet food for good.

Our Finance team

Join the finance team at Tails.com, and you’ll help everyone here make better decisions. We listen. We ask questions. We find new ways and build new tools to help people understand what’s going on, measure what impact they have, and predict what might happen next.

We’re connected to every team in Tails.com, joining dots across the business. We don’t write reports that sit in drawers. In a company that changes as fast as we do, the work you do in the morning can be in the hands of customers by the afternoon.

We’re creative with problems. We’re nerdy with data. And we’re good with people.

Build our brand

We’re building an international brand, fast. We set ambitious goals. We challenge and support each other in equal measure. At the pace we’re moving, we prefer to test ideas and learn quickly rather than spend months building a business case. That means we celebrate when things go right, and we learn when things go wrong.

Sound like a team you want to join? Here’s how you’ll make a difference:

The role

Reporting to the Head of Commercial Finance, you will be a business partner for our commercial teams, improving our customer lifecycle subscription metrics. With an eye for detail coupled with a comprehensive understanding of the bigger picture, you will provide insight into how our customers are behaving, analysing the performance of key subscription metrics in each market to deliver our growth aspirations.

As part of a small, close-knit team (3 in Commercial Finance), the role has scope to work across areas and a variety of teams, suited to someone who enjoys a dynamic and collaborative work environment.

The things you’ll do

• Business partnering with our commercial teams to make optimal investment decisions across multimillion £ budgets. Together understanding drivers of change and potential opportunities and risks
• Analysing and modelling scenarios that lead to growth in our LTV/CPA metrics, including key initiatives in our strategy into action roadmap
• Challenging stakeholders to ensure we have clear and robust forecasts, scrutinising trends and forward-looking assumptions, using our data tools including econometric models
• Reporting responsibilities including ownership of inputs into our forecast model and working with the finance team to support accurate reporting of our actuals and balance sheet management

The skills you’ll bring

• Analytical/logical mindset. Ability to use data and numbers to tell a story. Ideally experience with forecasting, modelling, P&L management, analysis and strategic decision-making
• Great communicator and strong collaboration skills - able to deliver strong, clear guidance and provide context to different team members and have a healthy debate
• Attention to detail - adept at catching mistakes and inconsistencies in both the work you produce and the data you analyse
• Tenacious and curious - you’ll be naturally inquisitive, proactively seeking to understand and learn

What's in it for you?

• Competitive salary, reviewed annually
• Annual bonus, based on company performance
• Flexible core hours, giving you true work-life balance
• Hybrid role to ensure this role works for you
• 25 days of holiday (excluding bank holidays), which increases over time to a max of 27 days
• 9/10 day working week to enhance your wellbeing without a reduction in pay and leave allowance
• Optional 5 days unpaid leave and 1 paid volunteer day each year
• When you need a change of scenery, you can work from abroad 2 weeks every 6 months
• Health insurance for you, paid by Tails.com
• Extended maternity, paternity, shared parental and adoption pay. 6 months at 70% pay
• Flexible paid care leave to support immediate dependants, people close to you and pets
• In-house L&D team, with access to year-round courses to help drive your development
• 50% discount on all Tails.com
• Discounted gym membership

What’s next?
If this sounds like it matches your experience and what you’d love to do, we can’t wait to hear from you! If you’re unsure whether you fit our criteria exactly, please get in touch anyway. And because we believe that diverse teams perform better, we’d especially love to hear from you if you’re from an underrepresented demographic.

Here’s a taster of how our recruitment process works:

1. Once you have applied your CV will be reviewed by the Hiring Manager.
2. If selected, you will then have a call with Talent Acquisition for 30 minutes to understand more about your skills and experience.
3. Should you be successful, the next stage will be a video call with a manager within the commercial finance team for 45 minutes.
4. If successful, you will be invited back to present a task back to a panel of interviewers for 1.5 hours.

Our Commitment

We’re proud to be an active equal-opportunity employer. We want to give everyone a fair chance to join us in changing the world of pet food for good. We do this by conducting a structured recruitment process for all candidates, as well as actively promoting our roles to communities that are underrepresented at tails.com.

During your interview process, you’ll meet some of our team with varying levels of responsibility and experience. We want to give every candidate a fair interview process and if you need any reasonable adjustments made, please let us know.