Customer Experience Specialist

Job description


We turned dog food upside-down.

But we didn’t stop there.

Customer service, reinvented

We’re tails.com – experts in keeping dogs happy and healthy. We do that by creating the perfect tails.com recipe for each and every dog, asking owners a few simple questions – and then delivering straight to the door. 


It’s radical stuff. 


Join, and you’ll be right at the heart of a business that’s not just changing the world of pet food – but customer experience too.

Requirements

A tasty recipe

Listening closely. Solving problems. Making decisions. Those are the secrets to getting it right every time – hearing what each customer has to say, then working out how we’ll make them utterly delighted.


That’s not exaggerating. 


Our whole business is built around phenomenal service – putting you right at the heart of one of the most successful start-ups around. From logistics to tech, you’ll get to see every part of our business from the customer’s perspective. 


You’re a natural
Call centres and scripts aren’t part of the deal. So we’re much more interested in your passion and tenacity – as well as your superb spoken and written English. 


Every day, you’ll ask yourself “how can I get even better?”. You’ll also relish the personal learning and career development opportunities you’d expect from a start-up. And the not-so-expected chance to work across teams and learn from lots of talented people.


Listen to Kim in this video to see what it's like to work in the Customer Experience team at tails.com. Or check out this video where you can see what a typical day at tails.com looks like.


On top of all this, you’ll share the same ambition and entrepreneurial spark that makes tails.com a brilliant place to work. (Breakfast, great coffee and the dog-friendly office in Richmond help too.)


Salary level

From £21,000, plus stock options.